Refund policy

Thank you for shopping at Mixrion. We want you to love your products, but if for any reason you're not completely satisfied with your purchase, we offer a 30-day return policy from the date you receive your order. Our goal is to make the process simple and hassle-free.

Return Conditions

• Return Window: You have 30 days from the date of delivery to request a return.

• Item Condition: Returned items must be unused, undamaged, and in their original packaging, including all accessories and manuals.

• Proof of Purchase: A valid receipt or order confirmation from Mixrion is required.

• Returns requested after 30 days from delivery may not be eligible for a refund.

Shipping Fees for Returns

• Defective or Incorrect Items: Return shipping is free.

• Change of Mind / Buyer’s Remorse: Customers are responsible for return shipping costs.

• Restocking Fees: We do not charge any restocking fees.

Damaged or Incorrect Products

If your order arrives damaged or incorrect, please contact us immediately at support@mixrion.com.

• We may request photos or other supporting details to process your claim.

• Once reviewed, we’ll offer a replacement, refund, or store credit — whichever you prefer.

Exchanges

If you’d like to exchange an item (for a different model, size, or color), please contact our support team. We’ll guide you through the quick and easy exchange process.

Refund Process

• To start a return or refund, email us at support@mixrion.com

• Once your returned item is received and inspected, we’ll notify you whether your refund is approved.

• If approved, your refund will be issued to your original payment method.

• Refunds will be processed within 15 business days after receiving and inspecting the returned item.

• The time it takes for the refund to appear in your account depends on your payment provider.

Return Methods

• Return labels will be provided via email upon request.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Information

Store Name: Mixrion

Email: support@mixrion.com

Phone: +1 (484) 360-8836

Address: 198 W 47th St, New York, NY 10036, USA