FAQs
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Do you ship internationally?
No — currently we ship only to United States (USA) addresses. -
How long does delivery take?
Most orders within the USA arrive within 7–12 business days. During peak season or due to customs, it may take a bit longer. -
Which payment methods do you accept?
We accept all major credit/debit cards, including Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club. -
What currency are transactions processed in?
All direct payments are processed in United States Dollars (USD). -
Is my payment information safe?
Yes — our website is protected by SSL encryption, and we never store or share your payment details with third parties. -
What happens after I place an order?
After your payment is successfully processed, you’ll receive a confirmation email containing your order details and later a shipping/tracking email when your order is dispatched. -
What if my payment fails?
If payment fails, please verify your billing details and ensure sufficient funds. If the problem persists, contact us at support@mixrion.com for help. -
What is your return & refund policy?
We offer a 30-day return for most items, provided they are unused and in original packaging. Some items (e.g. personal care, hygiene) are non-returnable. For more details, see our full Refund & Return Policy page. -
What if my item arrives damaged or incorrect?
Please contact us within 30 days of receipt, with photos and order number. We will arrange for a replacement or refund at no extra cost. -
How can I contact customer support?
You can reach us via our Contact Us page, or email us at support@mixrion.com